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At iDeliver, we strive to provide a high-quality food delivery experience. However, we understand that issues can occasionally arise. This Return Policy outlines the conditions under which you may request a return or refund for your order.
 

1. Eligibility for Returns and Refunds

Due to the nature of our services, returns are generally not possible for delivered food items. However, we may consider requests for refunds under the following circumstances:

  • Incorrect Orders: If the food delivered is not what you ordered, please contact our customer support team within [1 hour] of delivery. We will review your request and, if valid, arrange for a replacement or refund.

  • Missing Items: If any items are missing from your order, report it to us within [1 hour] of delivery. We will investigate and may issue a refund for the missing items.

  • Food Quality Issues: If you experience any issues with the quality of the food (e.g., it is cold, overcooked, or otherwise unsatisfactory), please provide us with a detailed description and any supporting photos within [1 hour] of delivery. We will review your claim and determine if a refund or replacement is appropriate.
     

2. Non-Refundable Situations

The following circumstances are not eligible for refunds:

  • Change of Mind: If you simply change your mind about the order after it has been confirmed and delivered, we cannot provide a refund.

  • Order Delays: While we strive to deliver your food in a timely manner, we are not liable for delays caused by traffic, weather conditions, or other factors outside our control.

  • Food Allergies: If you have specific dietary restrictions or allergies, it is your responsibility to ensure that your order is suitable. We cannot offer refunds for adverse reactions or health issues related to food allergies.


3. Requesting a Refund

To request a refund, please contact our customer support team through the following channels:

Include your order number, details of the issue, and any supporting documentation (e.g., photos of the food or delivery receipt) with your request. We will review your claim and respond within [3-5 business days].
 

4. Refund Processing

If a refund is approved, it will be processed using the same payment method you used for the original order. Please allow [5-10 business days] for the refund to appear in your account.
 

5. Changes to Policy

iDeliver reserves the right to modify this Return Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
 

6. Contact Us

For any questions or concerns regarding this Return Policy, please contact us at:

iDeliver Customer Support
Email: support@ideliver.sg
Phone: +6591089826
Address: 8 BRADDELL ROAD SINGAPORE